Shopify Trending Date Delay

Incident Report for Retail Orbit LLC.

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 09:16 MST

Investigating

Please note that while Shopify data successfully updated last night (12/5), the “Data Through” date did not advance as expected. This means that while the data itself is accurate, trending metrics are currently one day behind.

We are actively working to update the reporting layer to reflect the correct date and will send a confirmation once everything is aligned.

Thank you for your patience and for using Retail ORbit

Posted Dec 05, 2025 - 08:44 MST

This incident affected: Retail Orbit and Reports (Month To Date Reports).